Esri Support & Resources
Esri Support Centre
The Esri Support gateway highlights all the ways you can contact Esri Technical Support for help. It is search-centric and tightly coupled with the Resource Centre (http://resources.esri.com/). It provides all of the information that is relevant to you on a daily basis such as announcements, common issues and support resources, whilst also showcasing some new community-oriented features (e.g.: Support Blog, WikiGIS, ArcGIS Ideas).
Esri Resource Centre
The Esri Resource Centre enables you to access a rich set of product, function, user community and solutions resources.