How can we help you?
As you may recall we recently completed our first Customer Satisfaction Survey with the objective of measuring what is important to you in your dealings with ESRI Ireland; understanding how well we are listening to your needs; and identifying ways to improve our overall performance.
Based on your responses, we have recently tasked Michael Byrne, who previously headed up our Professional Services team, with leading our Customer Services Development Program – a range of measures to enable you access to our people and services, and to provide you with greater value for money for your investment with ESRI Ireland. Michael will be actively leading our on-going customer engagement program to listen to you and to find out how we can help deliver better service.
“How Can We Help You?”
The first initiative to support these changes is our “How Can We Help You?” service.
This enables you to get in touch with us in a number of different ways with whatever query you may have, with the promise of greater access to our highly skilled people and to our services:
